Shipping & Returns
We want your experience with Magnolia to feel thoughtful and seamless from start to finish. Please review the information below prior to making a purchase.
Shipping Within the United States
Please allow up to three (3) business days for order processing. Once shipped, orders typically arrive within 3–5 business days, depending on carrier and destination.
Shipping charges are based on order total:
$0 – $100 → $15
$100 – $200 → $30
$200 – $400 → $40
$400 – $1,000 → $100
Orders over $1,000 → Shipping calculated separately
Oversized or unusually heavy items may require additional shipping charges. If actual shipping costs exceed the amount charged at checkout, we will contact you prior to shipment to review and approve any additional charges.
Delivery timelines are estimates and are not guaranteed.
International Shipping
For international orders, please contact us through the Contact page prior to placing your order.
Shipping to select countries (including Japan) may be available at checkout.
Please note:
Shipping charges do not include customs duties, taxes, or import fees
All applicable duties and taxes are the responsibility of the buyer
Delivery may take 3–4 weeks or longer, depending on customs processing
Magnolia is not responsible for delays due to customs or international import requirements
Online Orders — Returns
If you are not satisfied with your online purchase, eligible items may be returned within seven (7) days of delivery or pickup notification.
Approved returns will be refunded to the original form of payment.
Shipping charges are non-refundable
Items must be returned in original condition, unused, and undamaged
Items must be returned with original packaging
A valid receipt or order confirmation is required
Returns must be processed through our e-commerce system
Online purchases cannot be returned or processed in-store
In-Store Purchases — Returns
Items purchased in-store may be returned within seven (7) days of purchase for store credit only, with a valid receipt.
Refunds are not issued for in-store purchases.
Final Sale Items (No Returns)
The following items are final sale and not eligible for return or exchange:
Original Art
Custom and special orders
Plants
Bath & body products
Holiday or seasonal items
Food and edible products
Sale or discounted items
Return Shipping
Customers are responsible for return shipping costs.
We recommend using tracking and insurance for higher-value items, as Magnolia is not responsible for lost or damaged return shipments.
Returns should be sent to:
Magnolia Boutique & Gallery
4211 Waialae Ave., No. 1160
Honolulu, HI 96816
Additional Information
Many of our items are handmade or one of a kind. Variations in color, texture, and natural materials are part of their character.
We make every effort to present products accurately; however, colors and details may vary slightly depending on screen settings.
Questions
For any questions, please contact us through the Contact page. We are happy to assist.
