Frequently Asked Questions

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It means that once you buy it, you cannot return it or exchange it. Chalk Paint® by Annie Sloan and related products are of the highest quality and we do not anticipate that you will have any issues with them. We will pack up your order securely and ship it off to you. Each package will be insured for the amount of purchase. If you receive a product in damaged condition, please notify us within 48 hours of receipt of the product, and provide us with photos via email to justify an insurance claim. From there we will proceed accordingly.

Orders will be charged shipping rates as follows:

Annie Sloan Chalk Paint and non-wax products: orders under $100, shipping rate is $20; orders $101-$200, shipping rate is $30; orders $201-$400, shipping is $45.
Annie Sloan Wax: Wax is a hazardous material when shipped by air. Air shipment of soft wax is subject to governmental hazardous materials regulations, regardless of the amount/size of the purchase. We no longer offer shipping of any wax products. All purchase of wax products must be picked up in -store.

For in-store pickup at Magnolia at Kahala Mall, please enter the following code: IN-STOREPICKUP.

Yes, all sales will be charged the then-current state general excise sales tax, currently 4.712%.

Magnolia accepts Visa, MasterCard, American Express, Discovery, and JCB.

Nope! Making your payment is simple and easy–all you need is your credit card.

Yes, we sure do. We ship Chalk Paint® to Oahu and the Neighbor Islands. At this time we cannot ship Annie Sloan soft wax to to any locations throughout the Hawaiian Islands. If you are on Oahu and you would like to order soft wax, we recommend that you pick it up in-store.   

Yes, call us at (808) 734-2200. Phone orders require credit card payment. We will hold purchased items at the store for you for pick up within two (2) days of purchase.

Yes, gift certificates can be purchased in any dollar amount. Such purchases can be made in the store or over the phone.

Absolutely. We specialize in creating beautiful and unique custom gift baskets. Most customers choose to come into the shop and select individual products for us to arrange together in a gift basket.  Other customers give us a general idea of what they want, and a budget, and we do the rest. The best thing to do is to give us a call or come in the shop and ask us about our gift basket services.

No. Most of our antiques, however, are available for sale.